shipping
– When the courier has delivered the order you will receive a confirmation email (check your spam folder in case you can’t find it). Orders leave the workshop the same day the order is placed or the next day, except for materials that are ordered by order, such as the montessori chair, the stackable bed and others (see products). The final assembly of the light boxes may take a few days and they leave the workshop in order of order.
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If the deadlines are not met, Mama LUZ is exempt from any responsibility since it depends on the transport company. Shipping costs may vary depending on the destination city and the weight/volume of the product(s). In the shopping cart will appear the detailed information regarding the product costs, the value of the V.A.T. and the amount of the shipping costs.
Please note that the contracted delivery service has a delivery schedule from 9 a.m. to 7 p.m., so whether it is delivered at one time or another depends on the courier’s delivery route.
The following payment methods are available:
CREDIT OR DEBIT CARD
You can pay with your credit or debit card, from any bank, through our secure payment gateway of La Caixa. In this case the payment is also confirmed immediately and the order is processed quickly.
BANK TRANSFER
When you select this payment method, at the end of the process you will receive an e-mail with the account number where you will have to deposit the amount. When making the transfer, clearly indicate your name, surname and order number. You must make the transfer within 3 working days of the confirmation of your order. Transfers are normally reflected in our account with 24 to 48 hours delay. The shipment of the order will not be made until we receive the transfer in our bank (it will not be possible to advance the shipment with a bank receipt). If we have not received the transfer 5 days after placing the order, the order will be automatically cancelled.
We do not charge commission for any of the payment methods.
Your purchase in our store is totally secure. Whichever payment method you choose, we have all the relevant security measures in place to ensure the safety of your payment details.
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Returns
– If you are not satisfied, you have a maximum of 7 days from the reception of the order to return it. To do so, you must send us an email to info@mamaluzcajasdeluz.es to inform us of the return. Shipping costs shall be borne by the customer. The products must be in perfect condition and in their original packaging in order for us to reimburse the amount to the bank account you provide us with. NOTE: The carpentry work on Pikler modules is done specifically for the customer and no returns are allowed.
If upon receipt of your order you find that any product has been damaged in transit, do not throw away the delivery note. You have a maximum of 3 days from receipt of the order to complain about the affected products. – IMPORTANT: do not forget to keep the courier delivery note as this is the only way we can claim damages from the courier. Remember that the product must be returned in its original packaging.
Warranty
MamáLuz and our suppliers guarantee the quality of the material and its manufacture. In case of a defective product, MamáLuz responds according to article 118 of the Revised Text of the General Law for the defense of consumers and users (TRLGDCU): “Responsibility of the seller and rights of the consumer and user. The consumer and user has the right to repair the product, its replacement, price reduction or termination of the contract, in accordance with the provisions of this title. “For its part, paragraph 5 of Article 123 of the same text recognizes that: “The consumer and user must inform the seller of the lack of conformity within two months after he became aware of it”.Article 120 states that “The repair and replacement shall conform to the following rules: they will be free for the consumer and user. Such free of charge shall include the necessary expenses incurred to remedy the lack of conformity of the products with the contract, especially shipping costs, as well as costs related to labor and materials”.
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